“We are conducting a review of the situation internally, and we will be reaching out to the customer to address her concerns and offer our apologies for her experience traveling with us,” Southwest Airlines spokesperson Dan Landson said in a statement to CNN in November 2021. “Our employees undergo robust training on Human Trafficking. Above all, Southwest Airlines prides itself on providing a welcoming and inclusive environment for the millions of customers who travel with us each year.”

A spokesperson for Southwest said they had no comment on the pending litigation.

MacCarthy is asking for an unspecified award for damages, including emotional distress, mental anguish, suffering and inconvenience.