Remember We Are The Champions, by Queen?
“And bad mistakes, I’ve made a few . . .”
Dale Carnegie teaches, “When you’re wrong, admit it quickly and emphatically.” If that sounds familiar it’s because it’s advice that Dale gave in 1930, five years before he published How to Win Friends and Influence People.
Every business makes mistakes. Delivering good customer service means quickly and accurately fixing occasional mistakes. Showing a customer that you care about getting it right will earn their loyalty and can help create systems that will stop that mistake from happening again.
If you observed the lives of politicians you see what happens when they refuse to admit their mistakes, we eat them up, the media shows no mercy and we love it because we know when we are being lied to or when a mistake needs to be corrected. Notice what happens when they admit their mistakes “quickly and emphatically” – nothing! Why? Because we, as humans, forgive and we understand that we all make mistakes.
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